![]() You'll hear your console beep a second time right before it comes up. Once it's completely off, press and hold the power button until it launches Safe Mode.So far, the bug has seemingly only affect games or apps with a specific PS5 version.īefore booting your PS5 in Safe Mode to fix the download queue bug, make sure you've downloaded the latest system update (at the time of writing this, it's 20.02-02.25.00). Another IGN staff member encountered the issue when trying to download Godfall, and we've seen reports of the bug hitting Demon's Souls, Spider-Man: Remastered, Sackboy: A Big Adventure, and the Disney+ app. Two IGN staff members have suffered the problem with that game. ![]() Large numbers of reports have centered on the bug hitting the PS5 version of Call of Duty: Black Ops Cold War (with the PS4 version seemingly downloading as normal). The PS5 library will show that you own the game/app, but checking the PS5 Store will say that you don't, asking you to purchase it. Your game is stuck in limbo - it won't download, and it can't be cancelled and redownloaded. Both of these will prompt you to check the Downloads menu, which then shows nothing.listing the game/app as having suffered a download error.listing the game/app as Queued for Download with no progress being made.The bug appears to occur when a product is first set to download. PS5 is suffering from a bug that causes games and apps to be caught in a "Queued for Download" or error state, with the only current fix seemingly to factory reset the console.
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